Refund and Returns Policy

Last Updated: [2-2026]

Thank you for shopping at Elhamwico. We value your satisfaction and aim to provide a smooth and transparent return and refund process. Please read this policy carefully before making a purchase.

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1. Returns

You may request a return within 14 days from the date of receiving your order.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging.
• You must provide proof of purchase (order number or receipt).

We reserve the right to refuse returns that do not meet these conditions.

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2. Non-Returnable Items

The following items cannot be returned:

• Items marked as Final Sale
• Personalized or customized products
• Used or damaged items (unless defective upon delivery)
• Gift cards (if applicable)

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3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Kindly provide:

• Your order number
• Clear photos of the item
• Description of the issue

We will review your request and arrange a replacement or refund at no additional cost.

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4. Refunds

Once your return is received and inspected:

• We will notify you of approval or rejection.
• If approved, your refund will be processed within 5–10 business days.
• Refunds will be issued to the original payment method.

Please note that shipping fees are non-refundable, unless the return is due to our error.

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5. Exchanges

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact our support team.

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6. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping service.
• Elhamwico is not responsible for lost return shipments.

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7. Order Cancellations

Orders may be canceled within 24 hours of placing the order.
If the order has already been shipped, cancellation will not be possible.

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8. Contact Us

For return requests or questions, please contact:

Elhamwico Support Team
Email: [info@elhamwico.com]
Phone: [0123456789]